11500-Customer’s Contact Info Call Center

The call to 11500 (Customer Information Call Center) is charged based on the tariff of your telecommunication fixed or mobile telephony provider and offers the following services

Α
. INFORMATION

1. CONNECTIONS WITH THE NETWORK

• First Time Customer
• Building under construction (site power supply)
• Permanent site power supply
• Unification-Separation of supplies
• Power supply to properties without a permit

2. MODIFICATIONS TO EXISTING SUPPLIES
 
• Reconnection
• Changing user of power supply
• Interruption of power supply following customer’s request
• Disconnection & Reconnection due to debts
• Increasing-Decreasing power supply
• Change of use
• Supply Dismantling
• Meter Reinstallation

3. CHANGES – REARRANGEMENTS

• LV meter
• Pole, wire
• Adjacent line/change of network
• Distribution Substations

4. WORKS IN POWER SUPPLY

• Blown fuse
• Meter’s broken glass
• Sealing meter
• Drop of micro switch

5. LICENSED ELECTRICIAN CERTIFICATION

6. RESIDENTIAL OFF-PEAK TARIFF

7. METERING

8. MONOPOLISTIC CHARGES (REGULATED)

9. FAULTS – INCIDENTS – PLANNED POWER INTERRUPTIONS

10. ACKNOWLEDGEMENTS-NOTIFICATIONS BY CUSTOMERS
 
• Dangers
• Keeping safety distance
• Lamps of Municipal lighting

11. SOCIAL RESIDENTIAL TARIFF (
Κ.Ο.Τ) – VULNERABLE CUSTOMERS – SOLIDARITY SERVICES TARIFF

12. ISSUES REFERRING TO ELECTRICITY PRODUCERS

13. ISSUES REFERRING TO ELECTRICITY SUPPLIERS

14. OTHER ISSUES 

  
Β. REQUESTS

1. RECEPTION OF INDICATIONS BY THE CUSTOMER

• Indications of regular metering
• If an Estimated Bill is issued instead of an Actual Bill
• Correction of the Actual Bill
• Solution for rejection of bill issuance

2. PENDING REQUESTS FOR LONG PERIOD OF TIME (Reconnection, Succession, Application for power interruption etc.)

3. RECEPTION OF REQUESTS FOR NIGHT TARIFF 

4. RECEPTION OF REQUESTS FOR METER CHECK

5. RECEPTION OF REQUESTS FOR SUPPLY/IES REARRANGEMENT

6. CHANGE OF THE AGREED POWER (INCREASE OR DECREASE) OF EXISTING SUPPLY