Step 1 : Connect via Taxisnet
Log in using your Taxisnet codes to access the status of your requests as a certified user through GSIS. Or, continue as a guest.
Customer Service Request
To help you with your issue, please submit your request, quick and easy, through our online application. You can submit requests concerning:
New connections (initial connections/construction sites/home/business).
Modification of existing connections (augmentation/decrease/unification/separation).
Submission of Installer Solemn Declarations (initial reviews, regular reviews, special reviews).
Metering device checks & reinstallations, registering metering readings.
Electromobility – Connections to charger in existing or new supplies.
Dual zone reduced electricity rate system (granting, change, deactivation).
For requests regarding power supply faults, visit the Faults & Outages page to register and track any requests and be informed about them.
To submit your request through our app, follow these steps:
Step 2 / Filling in details
Fill in the Supply Number associated with your request (indicated on your electricity bills), your name, mobile number and email (optional). If the request concerns a new connection, please enter the postal code of the property.
Step 3 : Attach documents
Attach the necessary documents with your personal data.
Step 4 : Confirm via PIN
You will receive a PIN code on your mobile phone, which you will enter to confirm your mobile number.
Alternatively, you can contact the Call Center of HEDNO, by calling free of charge at 800 400 4000, on a 24-hour basis.