Transformation and Digitisation Projects
Installation of Tele-service Systems for Customers
We are developing new communication channels with our customers, aiming at easier and faster service.
We redesigned the project under the new 2024–2028 Business Development Plan, and it is now in progress.
New systems and services
Strategic transformation pillar
Project Benefits
The benefits of the project implementation include:
Better quality and faster service to customers for all their requests, with minimal involvement on their part and no need for physical presence at service points.
Provision of upgraded services and communication channels with minimum physical presence at the point of contact and without the need for physical contact with the customer.
Reduction of operational service costs.
Preparation of a centralized reception of power outage notifications, in conjunction with other fault management systems.
Better and faster information to customers about power outages and the duration of their restoration.