Compensation for damage to electrical appliances

Here you can find out how you can claim compensation for damage to your electrical appliances caused by an accidental break in the neutral conductor of the overhead or underground low voltage network.

The amount of the compensation can under certain conditions reach 600€ (maximum).

• HEDNO does not have data, information or findings based on which it can be justified that there was an interruption of the neutral conductor of the Low Voltage Distribution network (resulting in a significant  network voltage increase from the nominal values) due to force majeure reasons.
• HEDNO investigates the causes of damage / failure of the material, especially in relation to the responsibilities and obligations of the Network Operator, but also due to a potential defect of the material, and proves in a reasonable manner and in writing the classification as “accidental” of the interruption of the neutral conductor. In any case, HEDNO must provide all relevant information to the customer.
• You should also make available to HEDNO, upon request, invoices from an electrical workshop, which:

1. 1. describe the type of every damage and, to the extent possible, how it relates to a potential overvoltage, due to an interruption of the neutral conductor of the Low Voltage Distribution network, based on technical findings and data, and
   2. justify the cost of repairing the damage or replacing the appliances or equipment with others of similar specifications, if the repair is deemed economically disadvantageous.

• You may be asked to make available to HEDNO, damaged appliances or equipment, for inspection before repair.
• You will then be required to sign a solemn declaration where you explicitly and unreservedly declare that the damage to your appliances is due to an accidental fault or failure of a network material, that you consider that the amount of money received from HEDNO for the above reason is absolutely reasonable and fully consistent with the damage suffered, and that it is paid by HEDNO to you in full and complete compensation of said damage and you are fully satisfied by it.
• HEDNO shall examine claims within fifteen (15) working days from their submission, plus the time of any delay on the part of the customer, for the submission of the requested information. HEDNO will pay the amount of money, if the claim is accepted, within a month from the decision on the claim.
• HEDNO shall not pay any other amount of money for potential losses of the customer or employees of the customer or third parties related to the operation of the facility of the customer, arising from lost revenue or profits, loss of prestige, loss of production, application of penalties to third parties and any indirect or incidental damage.

HEDNO is committed to making every effort to improve the quality of the voltage supply offered, in order to minimize the problems faced by customers.