Following the respective Ministerial Decision on the new dual-zone reduced electricity rates system, HEDNO, which is in charge for the implementation of the decision, has undertaken to complete all necessary actions for launching the system on 1 February 2025.
More specifically, HEDNO has initiated all procedures required for the automatic transition of the new time schedule, without requiring any action on the part of consumers.
Approximately 150,000 consumers who are included in the reduced billing timetable (effective until 31/01/2025) are exempted from the above system, due to the specifications of their existing installed meters. Letters containing all relevant information are already being sent out together with the electricity bills. If there is no change request for the new dual-zone rates, they shall stay in the existing reduced rates.
For this category of approximately 150,000 consumers, the cost of changing from the previous to the new reduced rates will be zero.
Beginning 01.02.2025, consumers will be able to obtain information about their transition to the new dual-zone reduced rate, through the following options:
On the “myΔΕΔΔΗΕ Services” app, by selecting the “Check dual-zone reduced rates” category and by entering the supply number according to the instructions, a message will be displayed providing the respective information - click here to see some examples
For any questions, please visit the respective section with title “Check dual-zone reduced rates”.
Please call 800 400 4000 (free of charge) and provide your supply number. The customer support representative will assist you with your inquiry.
For any questions regarding consumption costs and charges, please contact your electricity provider.
You are reminded that the purpose of the new dual-zone reduced rates system is to help consumers access electricity at the lowest off-peak times. It will consist of midday and evening zones, operating from **Monday to Sunday**, and will be divided into the following periods:
Winter period – November to March:
Summer period – April to October: