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A minimum payment deadline of 40 days for consumption bills.
Vulnerable Customers
Decision no ΥΠΕΝ/ΔΗΕ/78337/224/06.11.2018 of the Ministry of Environment and Energy (GG Β 5030/13.11.2018), which amended decision no. Δ5-ΗΛ/Β/Φ1.21/12112/20.06.2013 of the Ministry of Environment, Energy and Climate Change (GG Β 1521/21.06.2013), issued according to authorization of Law 4001/2011 (GG Α 179/22.08.2011), defines the criteria, the conditions and the procedure for including electricity Customers in the Vulnerable Customers Registry for the implementation of Chapter 6 provisions of the Electricity Supply Code (GG Β 832/09.04.2013).
Vulnerable Customers are provided with special protection measures by all Electricity Suppliers:
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The possibility of paying bills in installments without interest.
3
Suspension of the supplier’s right to order a power disconnection (meter deactivation) due to overdue debts during the winter period (November to March) and the summer period (July and August).
4
Stricter conditions for the termination of the supply contract by the supplier.
Residential Electricity Customers may be included in the Vulnerable Customers Registry only for electricity consumed in their main residence, irrespective of the selected Electricity Supplier, if they belong to one of the following categories:
Customers already included in the Social Residential Tariff, who are automatically included in the Vulnerable Customers without having to submit an application.
Customers whose household includes member(s) who need life support with medical devices., with the same income criteria currently applied for inclusion in the Social Residential Tariff (property criteria do not apply).
Customers who have reached the age of seventy (70) provided that all other (if any) adult members of the household have reached the age limit mentioned above, with the same income criteria currently applied for inclusion in the Social Residential Tariff, increased by eight thousand (8,000) euro (property criteria do not apply).
Customers included in the Social Residential Tariff are automatically included in Vulnerable Customers Category A without having to submit an application. If they no longer meet the criteria for the Social Residential Tariff, they are no longer considered Vulnerable Customers.
To be included in Categories B and C of Vulnerable Customers, it is necessary to submit an application on IDIKA S.A. website www.idika.gr.
Customers registered in the Vulnerable Customers Registry must submit a new application each year, within one month after the deadline for submitting income tax returns.
If the conditions are no longer met or a new application is not submitted, they are removed from the Registry.
If they are already enrolled in the Social Residential Tariff, their inclusion is automatic. Amendment applications due to changes in information can be submitted at any time during the year.