ΔΕΔΔHΕ | Terms of Use & Information on the processing of Personal Data when using the My DEDDIE Services application for the Request for New Connection to the Low Voltage Network

Through this application, customers or users duly authorized to act on behalf of other users (hereinafter collectively referred to as the “customers” or “users”) may access the website of HEDNO S.A. (hereinafter referred to as the “Company” or “HEDNO”), either via a personal computer or a mobile device (smartphone, tablet), in order to submit and/or withdraw a request for an initial low voltage electricity network connection. Users may also monitor the status of their application in real time, manage all required supporting documentation, and electronically execute the relevant contract with HEDNO.

1 . Terms of use:

1.1 Application features/Website Use

The operation and use of this application are governed by these Terms of Use (hereinafter referred to as the “Terms”), the Privacy Policy and information for the users of the Hellenic Electricity Distribution Network, as currently in force, as well as any other HEDNO policy related to these Terms of Use and the operation of the Platform.

The use of this application requires and entails the full understanding and unconditional acceptance of these Terms, as well as the users’ compliance with the applicable legislation, the instructions, and the policies of HEDNO. By accessing or using the application in any way, users are deemed to have acknowledged, fully understood, and confirmed their acceptance of these Terms and their compliance with both the Terms and the applicable law. Furthermore, by accessing or using the application, users declare and warrant that they have the legal capacity to accept and comply with these Terms.

Access to the application is granted to users at the sole discretion of HEDNO. Users do not automatically acquire any right of access to the application. HEDNO determines the categories and rights of users, the level of access granted, and the duration of such access.

HEDNO does not guarantee the uninterrupted operation of the application or the fulfillment of all user requests submitted through it. Finally, HEDNO reserves the right to suspend or terminate user access to the application at any time and without liability, due to a violation of these Terms or applicable law, or for any other reason, at its absolute discretion.

The purpose of the My DEDDIE Services platform is the digital conclusion of a Connection Agreement. All stages of the process (creation, signing, and execution of the agreement) are conducted digitally. Accordingly, the agreement is signed online, without the need to visit the relevant HEDNO branch office or contact the customer service center. Please follow these steps:

Access to the application – user authentication – is carried out exclusively through the use of TaxisNet credentials, ensuring the security and validity of customers’ personal data, which are retrieved from the General Secretariat for Information Systems and Digital Governance (GSISDG). After logging in, the customer will see their personal data fields as retrieved from the GSISDG. The customer may update their contact information (mobile phone number and email address) if changes have occurred. It should be noted, however, that such updates apply only within HEDNO’s website and do not affect third-party platforms, such as TaxisNet. The customer will then receive a One-Time Password (OTP) via the mobile number and email address provided, in order to complete the verification of their contact details, and must then follow the on-screen instructions displayed in the application.

The customer’s contact details (mobile number and email address) are jointly required as part of this process, since their verification is essential for the authentication of communication channels and the prevention of unauthorized access, thereby ensuring the protection of personal data.

The application also provides the option for a customer’s request to be managed by an authorized representative. In this case, the authorized representative logs in using their own TaxisNet credentials, and subsequently enters the Tax Identification Number (TIN) and email or mobile phone number of the customer/applicant being represented. An email or SMS notification is then sent to the customer, prompting them to accept or reject the authorization request. This confirmation is completed using the customer/applicant’s own TaxisNet credentials. Next, the user must follow the relevant on-screen instructions provided in the application to complete the submission of the request. The authorized representative may alternatively upload the authorization document, which will be verified by HEDNO after the submission of the request.

To withdraw a request, the customer (or their duly authorized representative as described above) must know the request number. After verifying that they are the owner of the mobile number and email address previously registered, they may initiate the withdrawal procedure, if required.

Finally, the application may also provide customers with the option to evaluate the service regarding the submission of the request through the platform.

1.2 Use of the application

The use of the application is provided free of charge, without any financial cost to the user from HEDNO. HEDNO is not responsible for or connected to the pricing policies of third parties, particularly mobile network providers, regarding any costs associated with connecting users’ devices to the Internet.

1.3 User obligations

Users/visitors accept, agree, and acknowledge that they will use the Service lawfully and appropriately.

Users are required to:

Enter clear and accurate information in the application and promptly notify HEDNO if any information entered is or becomes inaccurate, unclear, or incorrect, or if they lose access to the application or detect any security breach.
Use appropriate devices and equipment for accessing the application and perform the necessary actions within the application correctly.
Refrain from using the application for purposes other than those for which it was created, and in particular, not to use it for illegal purposes or activities (for example, impersonation, alteration or falsification of data, transmission or posting of viruses, malware, or other malicious code, or any action that obstructs or disables the application’s operation).
Refrain from violating the rights of third parties through the use of the application.

If a request is not completed due to the failure to meet the necessary submission requirements, it shall be cancelled, and the customer’s personal data will be permanently deleted from HEDNO’s systems after a period of 15 calendar days. Such data cannot be reused by HEDNO S.A. Should the same customer wish to resubmit a request, they must restart the process from the beginning.

Users are fully responsible for the accuracy of the data they provide upon logging into and using the application. Furthermore, they are responsible for the security of their devices, systems, and operations carried out through the application and must duly protect their personal data associated with it.

To ensure the integrity, security, and lawful use of the application, HEDNO reserves the right to block access to the application at any time, without cause and without prior notice to the user.

Access to and use of the Service are subject to these Terms of Use. In case you do not agree with and do not fully and unconditionally accept these Terms of Use, you are hereby informed that you may not proceed with the use of the application.

1.4 Limitation of liability – Disclaimer

The application is provided “as is” and “as available,” without any warranty, express or implied, from HEDNO, including, but not limited to, warranties concerning the continuous operation of the application or the uninterrupted access of users to it.

To the extent permitted by law, HEDNO: (a) assumes no contractual, tortious (including negligence or strict liability), or any other form of liability in connection with the application and its use, and (b) provides no warranty of any kind, express or implied, including, without limitation, regarding the continuous operation of the application or the continuous accessibility of users to it. Subject to the above and the applicable legislation, HEDNO shall bear no responsibility for any technical or other error in the application, or for any damage caused to the user or their equipment during its use. Finally, HEDNO accepts no liability for any damage arising from improper use of the application.

The website is intended for users aged 18 and over. Individuals below this age threshold are not permitted to use or register for the Service.

1.5 Modification of terms

HEDNO S.A. reserves the right to unilaterally and without prior notice modify these Terms of Use at any time by updating and revising the relevant content of the Website and the Services provided. Any changes shall take effect upon publication in the application. Users are strongly advised to regularly review the Terms of Use for possible updates or modifications.

1.6 Intellectual and Industrial Property Rights

The intellectual property rights of the content and services of the application—including, but not limited to, texts, photographs, designs, software, files of any kind, and the trademarks/logos of the application—are protected under the applicable intellectual and industrial property laws and belong exclusively to HEDNO or to third-party providers designated by HEDNO.

Any copying, distribution, transmission, modification, resale, creation of derivative works, or misleading of the public regarding the actual provider of the application’s content is strictly prohibited. Such actions may constitute an infringement of HEDNO’s or third parties’ intellectual and industrial property rights, and the rights holders shall be entitled to seek compensation for any resulting damages, in accordance with applicable law.

Users are entitled to use the application solely for the duration of these Terms, and may store individual information concerning themselves, strictly in line with the purpose of the application and these Terms of Use.

1.7 Governing Law

These Terms of Use and any future amendments thereto shall be governed exclusively by Greek law. Should any provision of these Terms or future amendments be found contrary to law, it shall automatically cease to apply, without affecting the validity of the remaining provisions.

Any dispute relating to or arising from the interpretation or application of these Terms, or the use of the website, which cannot be resolved amicably (an option that remains voluntary), shall be exclusively subject to the jurisdiction of the Courts of Athens.

1.8 Duration and Termination

HEDNO reserves the right to modify or terminate the operation of the application at any time, for any reason, and without prior notice to users. Upon termination of the application’s operation, all provisions of these Terms that by their nature are intended to remain in effect shall continue to apply.