Our mission is to offer you access, with fairness and transparency, to the electricity network. Our commitment is to provide you with a reliable supply and to continuously improve the quality of your service.
HEDNO was formed by the separation of the Distribution Department from PPC S.A. in whose obligations, responsibilities and rights it was replaced by Law (article 123 of Law 4001/2011).
It is the owner (from 30.11.2021) and manager of the Greek Electricity Distribution Network (a. 122 and 123A of Law 4001/2011).
It is responsible for the operation, maintenance and development of the electricity distribution network for the interconnected system and for the Non-Interconnected Islands (NIIs).
In the NIIs, it also acts as the Market Operator of the NIIs (articles 127 and 129 of Law 4001/2011).
HEDNO’s activities are supervised by the independent Regulatory Authority for Energy (articles 4, 14, 15, 22, 27 – 36 and articles 122 – 130 of Law 4001/2011).
The Company’s share capital 51% is owned by PPC S.A. and 49% by MSCIF DYNAMI BIDCO SINGLE MEMBER SA (i.e. MSCIF DYNAMI BIDCO SA).
To contribute to the development of our country as well as the welfare and improvement of the citizens’ quality of life in the whole territory with reliable and economically efficient power supply respecting people and environment.
To be a Distribution Network Operator that innovates, inspires, is socially responsible, operationally excellent and facilitates the energy transition.
Our mission is to develop and operate the Electricity Distribution Network and the electricity systems of the non-interconnected islands and to ensure transparent, impartial and equial access to them by all consumers, producers and suppliers, with transparency and objectivity. We aim at reliable supply to Customers, quality of service and continuous improvement of service quality.
Our values: Customer orientation – Commitment to best practices – Professionalism – Integrity – Responsibility – Accountability and safety – Sustainability – Team spirit – Social participation.
We aim to upgrade the services provided to customers and network users through all available service channels, both physically and electronically.
We ensure the modernization and upgrading of the level of reliability of distribution facilities and the performance of the operator's units.
We aim to keep operating costs as low as possible along with strengthening, modernizing, automating and increasing the intelligence of the network.
We create a reliable and secure Network in compliance with the regulatory framework.
Sustainable development is part of our strategy and operations. We recognise global environmental and social challenges and are committed to promoting responsible development. Our goal is a future that balances economic growth, environmental stewardship and social well-being. Our commitment is reflected in every aspect of our operations.
Our sustainable development strategy is focused on three key pillars:
Net Zero carbon footprint: We are committed to reducing greenhouse gas emissions and promoting the transition to a low-carbon economy.
Nature Positive (Nature Positive): We aim to reduce resource use, improve waste management and conserve natural ecosystems to protect the environment.
Create socio-economic shared value: We invest in social well-being by strengthening the economy and supporting actions that improve people's living conditions and social cohesion.
The evolution of our networks is of strategic importance for the Greek energy market and the challenges of climate change:
Our goal is to ensure a stable, secure and efficient energy supply at the national level.
The 17 Sustainable Development Goals set by the UN, with a time horizon of 2030, guide all our actions. These goals provide a global framework for improving quality of life, environmental sustainability and social cohesion.
Achieving them is both a challenge and an opportunity to implement actions, measures and investments that will make a decisive contribution to a sustainable Greece. We are determined to play a leading role by promoting actions that are aligned with these goals and enhance social and environmental progress.
We aim for a zero-carbon economy and to achieve national and European climate targets, operating in a positive way for nature.
We invest in the health and safety of our employees and the development of human resources, while promoting optimal customer service and contributing to the sustainable development of local communities.
We ensure transparency and accountability by monitoring our performance through a strong corporate governance framework.
Learn about our Environment, Society and Governance (ESG) performance by referring to the SA’s “ESG Disclosure Guide”.
A chronological record of all issues that have been subject to public consultation.
Connections of RES plants, operation of the retail electricity market, vouchers for participants in the interconnected network etc.
Tables of prices, per year, for the calculation of guarantees.
Find the tables of notices of competitions for leases and purchases of real estate.
All proclamations of the Directorate of Materials, Supplies and Transport carried out in accordance with the Works, Supplies & Services Regulation of HEDNO.
Find all the proclamations related to IT and digitisation.
All proclamations carried out in accordance with the Projects, Procurement & Services Regulation of the HEDNO and concerning various directorates.
A key element of our strategic planning is the transformation of the company through the modernization of our structures, systems and processes.
Our goal is to continuously and effectively respond to the challenges of the changing field of the electricity market both in Greece and at European level.
Find out about the composition of the Board of Directors of the BPA and read the biographies of its members.
Read about the principles, rules, procedures and practices we adopt for the optimal organisation, operation and management of our company. Find out about our code of conduct, our code of operation, our policy on violence and harassment at work, our policy on sanctions and complaint management, and our remuneration policy.
HEDNO was established by Law 4001/2011 (European Directive 2009/72/EC), according to which it is responsible for the management of HEDNO as well as the management of the markets of the Non-Interconnected Islands.
Regulatory Framework governing the responsibilities for the management of HEDNO
Regulatory Framework governing HEDNO’s responsibilities as Non-Interconnected Islands Operator (NII)
Useful documents
