myΔΕΔΔΗΕ services & New Low Voltage Connection Application!
As part of the digitization of its services and with a focus on better customer support, HEDNO announces the launch of a new digital platform, myDEDDIE, as well as the New Low Voltage Connection Application.
What is myDEDDIE services?
myDEDDIEservices is HEDNO’s new digital customer support platform for submitting and managing requests via myΔΕΔΔΗΕ services easily, quickly, and exclusively in digital format.
myDEDDIE features the following:
- The Application for a New Connection to the Low Voltage & Electricity Network for an existing supply.
- Options for all other requests to HEDNO
The platform serves natural and legal persons, as well as their representatives, who log in using their TaxisNet credentials and, where required, follow a contact details verification procedure using OTP (mobile phone and email).
Advantages of myDEDDIE services & the New Low Voltage New Request
Quick & easy application form completion using Interconnections for automatic retrieval of data from TEE, IAPR, and GEMI.
Guidance on the supporting documents required for each customer.
Management and monitoring of the application process, from submission to electrification, combined with notifications for every important development.
Electronic signature of the Network Connection Agreement.
Processing of the application and temporary storage prior to final submission.
Option to appoint an Application Manager (customer representative) for all stages of the application via Electronic Authorization.
Below is a summary of the 6 steps involved in applying for a new low voltage connection - click on the image to enlarge
Press HERE to enlarge.
For further assistance, click on the icon below and view the guide with important points for submitting your application and the new features!
 |