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The trade name of the Agency
Solidarity Services Tariff
Find out here about the requirements and procedures for a legal entity under public law or an organization to be eligible for the Solidarity Services Tariff.
As per Decision of the Ministry of Environment, Energy and Climate Change, the Solidarity Services Tariff (S.S.T.), applies to public law legal entities that provide welfare services, church-related charities and especially certified, as per the provisions of article 5 of l. 2646/1998, non-profit private law legal entities, which provide social care services and is provided by all electricity Suppliers.
Consumption Limits and Discounts
The Solidarity Services Tariff applies for the total quarterly consumption period (if there is a meter which separately measures night consumption), provided that electricity consumption pertains to covering the needs of the beneficiary for the provision of social care services and up to the corresponding consumption limits that are specified below, regardless of the category of the beneficiary:
- For quarterly consumptions up to 1200 kWh:
a 70% discount applies on the price of the current Supplier invoice (declaratory portion) which is issued to the beneficiary. - For quarterly consumptions between 1201 and 5000 kWh:
a 70% of the consumption receives a 70% discount, meaning that from 1201 to 5000 kWh, a total discount of 49% applies on the price of the current Supplier invoice (declaratory portion) which is issued to the beneficiary. - For quarterly consumptions between 5001 and 10,000 kWh:
a 50% of the consumption receives a 70% discount, meaning that from 5001 to 10,000 kWh, a total discount of 35% applies on the price of the current Supplier invoice (declaratory portion) which is issued to the beneficiary. - For quarterly consumptions from 10.001kWh and above:
no discount applies, meaning that the price which applies is the price of the current Supplier invoice (declaratory portion) which is issued to the beneficiary.
Note: If the beneficiary belongs to the tariff category for which invoicing is monthly, the above limits are being applied proportionally.
Solidarity Services Tariff Charges
The Solidarity Services Tariff rates are defined as the price of the current Supplier invoice (declaratory portion) which is issued to the beneficiary for invoicing daily energy consumption and up to the limit which is specified above, discounted by the percentages of the consumption units specified above. For the remainder, the current per-beneficiary Supplier tariff applies.
Entry Process into the Solidarity Services Tariff
The entry into the Solidarity Services Tariff is associated to one whole calendar year for all quarterly bills that are issued for this year. Applications can be submitted online on HEDNO’s website.
In order to submit the application, the following are required:
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The details of the electricity account which is issued to the trade name of the agency and exclusively for properties that receive social care services, per beneficiary category.
The consent for the search, collection, processing and verification of the validity of the details submitted by applicant agencies of all categories is considered to be given when submitting the above-mentioned online application.
Provided that the applicant’s eligibility for entering the Solidarity Services Tariff is verified on the basis of the data kept by the competent per case agency, HEDNO shall notify all applicants and Suppliers. Depending on each case, approval or rejection notifications are added on the online application of the agency which has been submitted through HEDNO’s website.
Annual Eligibility Review
HEDNO is keeping a Registry of the agencies which are eligible for the Solidarity Services Tariff to ensure that all details are properly checked and that these checks are automated.
A review of the eligibility criteria for entering the Solidarity Services Tariff is taking place on each October of every year for all beneficiaries. If the eligibility of the agency for entering the invoice for the next calendar year is verified, the beneficiary agency maintains its place in the Solidarity Services Registry and both of them and the electricity Supplier are notified accordingly. Whereas the eligibility of the agency is not supported, the agency is notified by HEDNO regarding the reasons of their exclusion from the Solidarity Services Tariff and their removal from the Solidarity Services Registry.
Agencies that have entered the Solidarity Services Registry need not submit an application for the next year. A new application is required only in the case that the previously submitted details have changed.
Beneficiaries & Conditions
The account must by opened in the trade name of the welfare agency. If the meter is not associated with the agency, before submitting the application for entering the Solidarity Services Tariff, the agency must proceed with all necessary actions to have the invoice issued to their name and the address of the property which receives the solidarity service. If, for changing the name on the meter, an updated Installer Solemn Declaration is required, this can also be submitted after the entry into the Solidarity Services Tariff procedure and it shall by no means prevent its completion.
All Social Residential Tariff beneficiaries must meet the following requirements for each category:
Properly certified, in accordance with the provisions of article 5, L. 2646/1998, non-profit private law legal entities, which provide social care services.
When submitting their online application, category A applicants consent to the search of the submitted details by the competent authorities of the Ministry of Labour and Social Affairs which shall verify the eligibility of the applicant.
The information required for the submission for category A applicants is as follows:
- Account Number of the property which receives the solidarity services
- The agency’s VAT number
- FEK number of the official government certification issued to the Agency for the supply of social welfare services in accordance with provisions of L. 2646/2008
- Contact details
- The agency’s email address
Church-related charities and institutions that provide community food aid services and therefore maintain cooking and refectory facilities.
When submitting their online application, category B applicants consent to the search and verification of of the submitted details by the competent church institution.
Category B applicants shall also include in their application a certificate by the approval agency, according to which the applicant meets the entry requirements, namely that it operates as a church institution and provides community food aid services and therefore maintains cooking and refectory facilities.
The information required for the submission for category B applicants is as follows:
- Account Number of the property which receives the solidarity services
- The agency’s VAT number
- The applicant’s contact details
- The agency’s email address
- The church-related charity which has undertaken the supervision of the property
- The church agency’s email address
- The church agency’s telephone number
Includes public law legal entities that provide welfare services and are supervised by the Ministry of Labour, Social Security and Welfare.
When submitting their online application, category C applicants consent to the search of the submitted details by the competent authorities of the Ministry of Labour and Social Affairs which shall verify the eligibility of the applicant.
The information required for the submission for category C applicants is as follows:
- Account Number of the property which receives solidarity services
- The agency’s VAT number
- Contact details
- The agency’s email address
Social solidarity municipality-established organizations operating in municipal buildings (social groceries, social clinics and community food aid services).
When submitting their online application, category D applicants consent to the search and verification of the submitted details by the competent municipality-established organization.
Category D applicants shall also include in their application a certificate by the competent municipality-established organization, according to which the applicant meets the entry requirements, namely that it operates as a municipality-established organization which is housed in a public building or a building leased by them (social groceries, social clinics and community food aid services).
The information required for the submission for category D applicants is as follows:
- Account Number of the property which receives solidarity services
- The agency’s VAT number
- The applicant’s contact details
- The agency’s email address
- Social solidarity municipality-established organization which owns the property
- Social solidarity municipality-established organization’s email address
- Social solidarity municipality-established organization’s telephone number
The above applies in the context of No. Δ5/ΗΛ/Β/Φ.1.21/οικ.23824/23.12.2013 Decision of the Ministry of Environment, Energy and Climate Change, as amended by No. YPEN/ΔΗΕ/23189/264/09.03.2021 Decision of the Minister of Environment and Energy on the “Solidarity Services Tariff” (T.M.D.).