Power Outages & Fault Reporting

Once logged in, you can select:

1. Outage Search
2. Report a Fault
3. Report a Dangerous Fault
4. Withdraw Reports

1.1 Search for a Power Outage by Address

No identification is required to search for a power outage by address.

You can locate the point of interest in one of the following ways:

• Search by address.
• Use your current location.
• Select a point directly on the map.

1.2 Search for a Power Outage by Supply Number

To search for a power outage using a Supply Number, you must log in via TaxisNet and be the contracted customer for that supply.

1.3 Active Faults or Scheduled Outages by Address

If your address is affected by an active fault or a scheduled outage, the relevant information is displayed in information tables.

A. If you have logged in to the application via TaxisNet

You can submit a fault report:

• For one of the supplies contracted under your Tax Identification Number (TIN), by selecting the relevant supply from the available list.
• On behalf of a third party, by entering the Supply Number affected by the fault.

Β. If you have not logged in to the application via TaxisNet

You can search for the area concerned by address and proceed with submitting a fault report by entering the Supply Number.

You can also submit a report on behalf of a third party. During the process, you will be required to state whether you are a user of the specific supply.

You will need to enter your contact details, as the relevant fields will appear blank.

To complete the submission of the report, you must verify your mobile phone number using an OTP code sent by SMS.

Completing Fault Details

When submitting the fault report, you complete the information required to describe the problem.

You will need to enter:

• Comments: Enter information relating to the fault (optional field).
• Time of incident: Select the time when the fault occurred (mandatory field).
• Use: Select the use of the supply (mandatory field).
• I have power: State whether electricity is available (Yes/No – mandatory field).
• I am experiencing high or low voltage: State whether you are experiencing high or low voltage (Yes/No – mandatory field).
• Only part of the installation has power: State whether only part of the installation is receiving electricity (Yes/No – mandatory field).

In addition, you can indicate whether the fault affects multiple properties or whether there is a hazard.

Completing Contact Details

When submitting the fault report, you complete your contact details:

• First name: Mandatory field.
• Last name: Mandatory field.
• Mobile phone: Mandatory field.
• E-mail: Optional field.

Mobile Phone Verification

• If you have not logged in via TaxisNet, your mobile phone number must be verified using an OTP code before the report can be finally submitted.
• If you have logged in via TaxisNet, your profile details are displayed pre-filled and can be edited. If you change your mobile phone number, you will need to verify it again via OTP in order to complete the submission.
• If no contact details are available in your profile, the relevant fields are displayed blank and must be completed. Verification of the mobile phone number via OTP is required before the report can be finally submitted.

Completing the Report

Once you have completed your contact details, select “Complete” and your report will be successfully registered.

Once registration has been completed, the Application Reference Number is displayed.

1. Specify the Location

Specify the location of the dangerous condition in one of the following ways:

• Search by address.
• Use your current location.
• Select a point directly on the map.

Once the location has been confirmed, select “Next” to proceed to the next step.

To withdraw the report, complete the following details:

• Application Reference Number (as sent by SMS)
• Mobile phone number, where verification via OTP sent by SMS is required.

Following successful verification, select “Confirm” to complete the process.