Fault report

Online fault report

Report a fault in your electricity supply, quick and easy, wherever you are, using your computer, tablet or smartphone.

For online fault report will be needed the following:

1

The Supply Number (included in a distinct part of the electricity bill of the Suppliers)

2

Your personal data for identification* (name, mobile number, whether you are a contracted user of the power supply etc.)

*We manage your data under confidentiality terms and in accordance with GDPR. Your report is forwarded to our competent technical service for further action.

Is there a fault in your electricity supply?

You can report it, quick and easy, by using the application.

I want to report a fault

Report a fault by phone

The Customer Service Call Center is at your disposal in the following ways:

1

Call free of charge to 800 400 4000 (available 24/7 for fault reporting).

2

Call 211 190 0500 (local charge).

3

Call 11500 (the charge depends on the pricing policy of your supplier).

4

Call from abroad on +30 211 190 0500.