Brought about better conditions in the electricity market and facilitated market liberalization.
Modernisation of Measuring Systems
At HEDNO, in the context of the transformation of the organization and the continuous improvement of our services, we take care of the modernization of our metering systems, as well as the security of metering and personal data.
We implemented, upon open international tender procedures, the following project: “Design, Supply and Installation of Medium Voltage Telemetering and Processing Systems”.
This project was completed in November 2009 and was 100% funded by the 3rd Community Support Framework (CSF) of the Operational Programme “Competitiveness”. This project:
Improved Medium Voltage User services.
Resulted in fewer visits by HEDNO's meter reading agents.
Allowed users to check their electricity consumption (or/and generation) through a web application that enables access to their metering data in the following page:
Encourages better electricity consumption behavior.
Enabled users to track online (via web app) the quality of their energy supply, and therefore improved the quality and reliability of Medium Voltage supply services.
The collection and processing of metering data is performed in accordance with the “Meter Data Management and Network Suppliers Periodical Statistical Reports Manual” (GG 2612/31.12.2009), as amended and in force (GG Β’ 1903/30.8.2011, GG Β’ 1903/30.8.2011, GG Β’ 2547/7.11.2011, GG Β’ 90/30.1.2012, GG Β’ 1297/12.4.2012).
Telemetering of Low Voltage Customers with contractual power higher than 55 KVA
Upon open international tender procedures, Hellenic Electricity Distribution Network Operator S.A. (HEDNO) assigned INTRAKAT S.A. the implementation of the following project: “Installation of a Telemetering System for Major Low Voltage Customers”.
This project was completed in March 2016 and was 32.74% funded by the 4th Community Support Framework (CSF) of the Operational Programme “Competitiveness”.
The project includes:
A Central System manufactured in HEDNO’s premises for telemetering L.V. supplies.
The replacement of metering equipment with modern telemetering electronic readers.
The integration of readers into the telemetering system.
The renovation of reader mounting equipment, where necessary.
This project:
Brought about better conditions in the electricity market.
Improved user services.
Resulted in fewer visits by HEDNO's meter reading agents.
Encourages better electricity consumption behavior.
Improved the quality of energy supply thanks to online tracking services supported by the web application.
Metering data security and personal data protection
According to Article 10 of Directive 2012/27/EE by 25.10.2012, HEDNO has taken care of the distribution and statistical analysis of metering data in accordance with the principle of transparency and the protection of consumer’s personal data.
In addition to the above, HEDNO has also taken care to the complete implementation by 09.03.2012 Commission Recommendation (2012/148EE) in accordance with the existing Union and national origin regulatory framework for the protection of personal data (see Article 8 of the Chart of Fundamental Rights of the European Union, Directive 2006/24/EC, Directive 2002/58 and Law 2472/1997).
The security of the metering data is achieved with its transfer through private channels of communication (VPN) and leased lines of Communication Providers, while passwords encrypted with SSL certificate are used in the Web application.