Connection with the network

Find out what you need in order to connect to the electricity distribution network or to deconstruct a power supply, and ways in which you can cover the expenses of connecting to the network.

We provide you high quality services

At HEDNO we aim at providing you the best quality services and we are committed towards them mainly by:

• the Ministerial Decision of 2007 (Δ5/ΗΛ/β/Φ1.10/6636/26.3.2007), which defines the time of response to Customers’ requests for power supply.
• the “Guaranteed Services” program that has been in effect from 1/4/2014 (approved by RAE).

At the same time, the quality of the provided energy is defined by observing two main indexes: the average interruption duration per customer (SAIDI) and the average frequency interruptions per customer (SAIFI).

Aiming at further improvement of the service quality indexes (duration for power supply studies and constructions) and energy quality indexes (decrease of the number of failures, minimization of restoration time, improvement of the provided voltage, etc.) along with the reduction of the operating cost and the increase of productivity, we proceed to important investments in networks relative to:

Guaranteed services to consumers