Installation & Technical Matters
Frequently Asked Questions
Meters are being replaced gradually as part of HEDNO’s smart meter installation programme, and you will be notified in good time before the scheduled installation.
Yes. Consumers are notified before the new meter is installed so that they know the date and time when the replacement will take place.
The consumer does not need to be present, provided that the meter is located in an accessible area. If access to the premises is required, the owner or user of the supply may need to be present.
There may be a brief interruption to the electricity supply while the meter is being replaced, usually lasting a few minutes.
The meter is HEDNO equipment, and its installation, maintenance and technical management are carried out by HEDNO.
The smart meter will be installed in the same location as your existing meter. Access to the inside of your home is not required for the installation. See here how to protect yourself from fraud.